What can we book through The Edit?

We arrange flights, hotels, villas, cruises, tours and tickets - as well as complete trips. If something sits outside our direct expertise, we can usually access it through trusted partners.

Are you ATOL protected?

Yes. ATOL protection applies to package holidays where a flight and another major element are purchased together. We will always confirm whether ATOL protection applies to your booking and who provides it (for example JLT Group, Kuoni, Jet2 and so on).

What are the key differences between an independent agent and an online or high street agency?

As an independent agent, we’re not tied to specific suppliers and have flexibility around pricing and recommendations. We’re also not restricted to standard office hours, and you’ll have a single point of contact before, during and after travel.

Can you help if we want to use airline or hotel loyalty points?

Yes. We can advise on how to incorporate loyalty points into your plans and which bookings will earn points. You may book those elements directly if required, while we handle the rest of the trip.

What happens if our flights are changed or disrupted?

If changes happen before travel, we’ll work with you and the airline to arrange an alternative. If disruption occurs during your journey, the airline’s airport team should be your first point of contact, as they can act fastest. We can also support remotely and advise on compensation once you return.

We have arrived at our hotel and we are not happy with the room. What should we do?

Raise this first with the hotel’s on-site team, who can resolve issues most quickly. If it isn’t resolved satisfactorily, let us know and we can also contact the hotel on your behalf.